TERMS AND CONDITIONS

GENERAL

The Organic Touch Rewards programme (“OTRP”, “the Programme”) is brought to you (“the Member”) by Organic Touch (“us”, “we”).

By joining the OTRP, you are agreeing to these terms and conditions, as amended from time to time by us. These terms and conditions constitute an agreement between you and us, and govern your and our rights and obligations as a registered member of the programme. It is therefore important that you read, understand and agree to these terms and conditions.

Should you not agree to be bound by the terms and conditions, you must notify us via email at info@organictouch.capetown or visit our store and inform us that you do not wish to be bound.

We reserve the right, from time to time, to restrict, terminate, suspend or alter aspects of the programme and these terms and conditions with or without prior notice to you. Any changes will be effective immediately, unless stated otherwise. We will attempt to notify you of any major changes, but will not be held liable for any failure to do so. Should we decide to terminate the programme, this will not affect any points earned by you prior to the date of such termination.

We shall be entitled to cede, assign, delegate or in any other way dispose of any or all of its rights and obligations in terms of the OTRP without your prior consent.

REGISTRATION
Membership to the programme is free – you do not need to purchase any of our goods or services in order to register as a member.

To sign up to the programme, you must be 18 (eighteen) years or older.

You may only register online click here.

You may only have one active membership at any time.

To successfully register as a member, you will need to provide us with the following information:

  • your full name and surname
  • date of birth
  • cellphone number
  • email address
  • consent to market to you.
  • From time to time, you may be required to provide proof of identification.

You may terminate your membership at any time by notifying us via email at info@organictouch.capetown or by visiting the store and informing one of our store staff members that you wish to terminate your membership.

We reserve the right to terminate your membership at any time if we believe that you have participated fraudulently or contravened these terms and conditions or the law in general.

Our employees are eligible to join and participate in programme.

BENEFITS

The benefits we offer you are not transferable to other members.

As a registered member, you will earn OTRP points for making purchases in store or online. We reserve the right to make certain products exempt from the earning of points. No points will be earned in respect of any products where the earning or awarding of such points are prohibited by any legislation in the Republic of South Africa.

The purchases that you make at Organic Touch are rewarded on a point per purchase system, for more information, proceed to the ‘point rewards system explained’ – below.

Organic Touch reserves the right to deduct any OTRP points that have been incorrectly allocated to your account, for whatever reason, even if this results in a negative account balance after the deduction has been processed.

In order to earn OTRP points, you will need to login online as a registered user, and make an online purchase. Only one membership (registered user) can be presented for each transaction.

No points can be allocated retroactively, or if purchases were made online without being ‘logged-in’ as a registered user.

Each point is worth R1.00 (one rand). All points that you earn are only valid as a discount towards a future purchase online, and only on the organictouch.capetown online store.

Your points can be redeemed by you as a discount for purchases at the organictouch.capetown online store. Your points cannot be used to purchase gift vouchers or redeemed as cash.

If you do not earn points and/or if you do not redeem points for a period of 12 months (twelve) months, your account will be deemed to be dormant. The unredeemed points balance in your dormant account will expire and be reclaimed by us, and as a result your points balance will have a zero balance. We will not close your OTRP account.

In order to redeem a discount, you will require a minimum of 100 points (R100). The minimum redemption amount can be amended at anytime without prior notification.

You cannot ‘split’ or ‘carry-over’ into smaller amounts your accumulated points for discounts, at time of redemption ALL points of, or over the 100 points will be redeemed,

i.e. if you have accumulated 120 points (R120) you cannot:

‘split’ – the 120 points (R120) into 100 points (R100) & redeem the 20 points (R20) on the next purchase.
‘carry-over’ – the 20 points (R20) and use 100 points (R100) or visa-versa.

PERSONAL INFORMATION

Please refer to our Privacy Policy, click here.

POINTS REWARDS SYSTEM EXPLAINED

The OTRP REWARDS STRUCTURE:

  • FOR EVERY R20 spent you earn 1 POINT equal to R1
  • ONCE YOU HAVE ACCUMAULATED 100 POINTS (equivalent to R100) you will be able to redeem this as a discount on your NEXT subsequent purchase.
  • to check you points balance, visit your account, and check the ‘POINTS’.
  • To redeem, once your POINTS, are 100 points (R100) or more, on the  ‘checkout’ setion, you will be given an option to ‘redeem points’
  • select the option and your ‘points’ will be redeemed re-setting the balance to 0 points (R0.00).